Description

DURU VALENTINE AMAUCHE
35 Abio Frank Crescent Off Church Bus stop, Idimu, Lagos State
Phone: 07066000253 E-mail: Amauchevalentine@gmail.com

PROFESSIONAL SUMMARY
Dependable Customer Service and Sales Professional, recognized for consistency in productivity and attendance while exhibiting a positive attitude in the light of challenging situations. Exhibits exemplary work ethics and willingness to learn new processes and techniques which enhance business and team efforts.

PERSONAL DETAILS
DATE OF BIRTH: 3rd April, 1988
GENDER: Male
NATIONALITY: Nigerian.
STATE OF ORIGIN: Imo
LOCAL GOVERNMENT AREA: Orlu

KEY COMPETENCIES AND SKILLS
Ability to communicate effectively
Basic computer knowledge
Ability to learn quickly
Ability to set priorities, multi-task and manage time/workload effectively
Ability to work under pressure to meet deadlines
Customer’s focus
Attention to details

WORK EXPERIENCE
TRANSACTION OFFICER. 2016 Till Date
U-CONNECT HUMAN RESOURCES/GUARANTY TRUST BANK PLC
DUTIES:
Sell the bank products and services to existing customers and intending prospects
Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
Treat customer’s request and instructions on their various accounts and ensure they are satisfied with the services provided.
Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
Arrange all documents and account opening packages appropriately.
Following up on all the account opening packages submitted to the Customer Information Service (CIS) unit for opening.
Escalate any delay in customer account opening to the head of Central Processing Centers (CPC) and Customer Information Services (CIS).
Ensuring daily sales.
Ensuring timely submission of daily sales activity report to Relationship Manager.
Actively engage in BVN linking and funding drives through phone calls, text messages, social media platform such as; Whatsapp and Facebook.

BUSINESS STUDIES TEACHER (NYSC PROGRAMME) 2014 -2015 SEVENTH DAYS ADVENTIST COLLEGE OKEOYI, ILORIN KWARA STATE
DUTIES:
Ensured proper classroom decorum and management
Prepared lesson notes and taught students
Provided after school tutorial for students in need of special attention.
Assessed student’s performance through quiz, test and examination
Reconciled and compiled student’s result sheets

CUSTOMER SERVICE OFFICER. (INDUSTRIAL TRAINEE) 2010-2011
IHIOMA MICROFINANCE BANK LIMITED, ORLU IMO STATE
DUTIES
Attended to customer’s request.
Ensured a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
Treated customer’s request and instructions on their various accounts and ensure they are satisfied with the services provided.
Assisted in opening of account for new customers.
Arranged all documents and account opening packages appropriately
Checked cash balances and verify customer’s signature.
Registered all cash transaction in their respective register.

CLERICAL OFFICER (SIWES PROGRAMME) 2009
MINISTRY OF COMMERCE AND INDUSTRY, OWERRI IMO STATE
DUTIES:
Sorted and distributed mail to different department.
Assisted in filing of documents to maintain an organized and efficient office environment.
Accurately recorded inward and outward correspondences.
Handled confidential and non-routine information.

ACADEMIC QUALIFICATIONS
HND, Co-operative Economics and Management (Upper Credit) 2011 – 2013
Federal Polytechnic Nekede, Owerri, Imo State

OND, Co-operatively Economics and Management (Lower credit) 2008 – 2010
Federal Polytechnic Nekede, Owerri, Imo State

Senior Secondary School Certificate 2001-2006
Green Uzor Comprehensive College, Ihioma, Orlu, Imo state

First School Leaving Certificate 1994 – 2000
Central School Ihioma, Orlu, Imo State

PROFESSIONAL QUALIFICATION
Graduate Member,
Nigerian Institute of Management 2015

CERTIFICATION
Proficiency Certificate in Management
Nigerian Institute of Management 2015

REFEREES
Mrs Josephine E. Obi-Okugbuo
Head, Department of Co-operative Economics and Management
Federal Polytechnic Nekede, Owerri Imo state
0803 790 2899

2. Barri. Udemba Bernard
Principal partner, B.O.C Udemba & Co.
5 Funsho Williams Ave. Ojuelegba, Surulere Lagos.
+234 802 306 7176