Description

LAWAL TAIWO ADEWUNMI
7, Alhaji Sanusi Street, Ago Palace, Okota, Lagos State
+2347086893455, +2348185049150
https:www.linkedin.com/in/taiwo-adewunmi-298b36167,
lawaltaiwo.ade@gmail.com,
6th march,
CAREER OBJECTIVE

To perform my duties with humility and diligence with existing staff, policies, strategies and facilities, contributing the best of my ability and knowledge to improve organisational goals and attain professional distinction and proficiency.

WORK EXPERIENCE

VIP Express Tourism Limited March 2019 – September 2019
Client Relationship Officer
Responsibilities
Client account management
Client relationship management
Prompt resolution of clients complaints via phone calls and emails
Development of sales strategies via customer data to increase revenue generation
Telesales of companys travel packages to Clients via Cold Calls
Follow up on leads provided by Brand Ambassadors
Meeting daily key performance index (KPI)
Liaising with Sales Consultants to ensure Clients are well attended to during product presentations
Customer Acquisition
Customer Retention
Carrying out other duties as assigned by the operations manager

Swift Networks Limited (NYSC) November 2017 October 2018
Customer Retention Officer
Responsibilities
Prompt Resolution of customers queries via Calls and Emails
Cross selling of companys products and services via Cold calls (Outbound) to Clients and prospective Clients
Escalation of Clients queries to concerned units for prompt resolution
Customer data management
Customer Success management

SAAG Chemical Nigeria Ltd (Internship) March 2017 October 2017
Responsibilities
Microbiological Analysis of Chemicals, Drugs and Food products
Physiochemical Analysis of food products and other Chemicals
Registration of Analysed Products with NAFDAC
Chemical Products Quality Management

SAAG Chemical Nigeria Ltd (Industrial Training) 2015
Responsibilities
Microbiological Analysis of Chemicals, Drugs and Food products
Physiochemical Analysis of food products and other Chemicals
Registration of Analysed Products with NAFDAC

Heavenly Gift Nursery and Primary School 2010 – 2011
Class Teacher
Responsibilities
Teaching of science and other related subjects primary pupils
Guidance and Counselling of pupils
Administrative Duties
Other duties as assigned by the director

EDUCATION

Olabisi Onabanjo University, Ago Iwoye 2012 – 2016
B.Sc (Second Class Lower Division with Honours)
Microbiology

Our Lady of Apostles Secondary School 2003 – 2009
West Africa Examination Council (WASSCE)

Dayon Nursery and Primary School 1995 – 2002

PROFESSIONAL TRAINING

The Institute of Customer Service 2018
Professional Certificate in Customer Relationship Management

HR Certification Institute 2018
Professional Certification in Human Resource Management

PROJECT MANAGEMENT INTERNATIONAL 2018
Project Management Professional (PMP)

British Safety Council 2018
Health Safety and Environment Level 1 & 2

SansVid-M International
Certification in Information Communication Technology 2018

PERSONAL SKILLS

Ability to Work under little or no supervision
Ability to work effectively in a team
Good oral and written communication skills
Ability to learn new skills and adapt to change of responsibilities
Multitasking
Attentive to details
Self-motivation
Critical thinking
Data management
Interpersonal skills

ICT PROFIENCY

Proficiency in Microsoft word
Good knowledge of Microsoft Excel
Good knowledge of Microsoft Power point
INTERESTS

Reading, Writing and watching documentaries

Reference will be provided upon request