Description

Customer Centre Representative- Heritage Bank Ltd 25th July 2016- Present
Manage inbound, outbound and e-mail calls or mails from current and potential customers.
Respond to questions about the company, product details and issues with customers account.
Seize opportunity to cross-sell and up-sell products to customers when they arise.
Meticulously keep records of all conversations in our call centre data base in a comprehensive way.
Frequently attend training to improve knowledge performance level.
Manage Email desk by responding promptly and adequately to customers complaints, request and inquiry.

Intern – Courteville Business Solutions Plc, Yaba, Lagos. 3rd August-3rd Nov. 2015
Achievements:
With the help of a teammate, I was able to successfully reconcile and audit a 2year irregular account statements for CCA department.
I successfully developed and managed key accounts on AutoReg and Napams Platforms.
I also evaluated the weekly sales team performance, formally and informally providing positive feed back

Floor Supervisor/Till- Evron Food store, Chevron, Lekki, Lagos. July-August 2015
Efficiently used a computerized till system to input customers purchases
Assisted customers with their purchases through the store aisles.
Effectively supervised the stocking and restocking of shelves with old and new products
Took payment and making sure the till balances at the end of the day.
Processed store loyalty cards, coupons and vouchers to improve sales.

Production Assistant – KISS Events Managers Gbagada

Skills

  • Communication skill
  • CRM
  • MsOffice