Description

LAWAL, ELIZABETH ADEBIMPE
Omo-Isreal Afolabi Street, Abule Egba, Lagos
Alaka Street, Yaba, Lagos
+234 (8038100153; 07056861583)
lawalizzy@gmail.com osobabimpe@yahoo.com

Professional Summary
Lawal, Elizabeth Adebimpe is an innovative team player who employs situation analysis, considers expected deliverables and finds critical paths to delivering outstanding results.

  • Organization
    Written and Verbal Communication
    Presentation
    Digital Marketing
    Administration
    Problem analysis and resolution
    Office Management
    Relationship management
    Attentive to detail
    Microsoft Office- Word, Excel,
    PowerPoint, Spreadsheet

CERTIFICATION
Project Management Professional Institute (PMP number 02959) | August December, 2012 (70%)

EDUCATION
University of Lagos (College of Medicine) Idi-Araba, Lagos | December, 2008 August, 2011 (SECOND CLASS UPPER)
Bachelor of Science (Physiology)
Welfare and General Secretary of the Student Representative Council (SPAN)
A published Undergraduate Medical Research work

WORK EXPERIENCE
JANUARY 2018 TILL DATE
Lizalinefashion Limited| Abule Egba, Lagos
Brand Management and Customer Service
Brand and Publicity Management
Social Media Management
Digital Marketing
Events Coordination
Delegates work to 3 Assistants
Internal and External Communication
Managed Accounts and Budget for Events

FEBRUARY 2016 – AUGUST 2017
Stylesbrough Limited| Oregun, Lagos
Website Traffic Management| (thebagshop.com.ng)

Typed documents, Blog posts and updated Website
Developed Newsletter and increased engagement by 11.25%
Compiled information for meetings and briefs
Screened Telephone Calls, inquiries and directed them as appropriate
Created Presentations using PowerPoint
Supervised Sales and Instagram Content Creation team
Planned and managed Exhibition team’s achievement

TelesalesAnalyst/ Customer Service Agent| coliseum.com.ng/thebagshop.com.ng

Managed Customer complaints and inquiry
Liaised with Customers to ensure satisfaction
Responsible for incoming mails and calls
Generation / follow up of Sales leads and 95% conversion to Accounts
Inventory management assistance
Liaised with external clients and managed communication with Partners
Created daily Sales Report
Sales- Traditional and other channels | (coliseum.com.ng)
Managed Orders generated from Website and Social media platforms
Managed Orders from Live chat, Phone calls
Acted as Front Desk/ Receptionist at the Store
Reduced Recharge card expenses by 300%

DECEMBER 2013 -APRIL 2014
Call Centre Agent| Chams Plc| Ikeja, Lagos
MTN SIM Reg. Validation and Osun State Resident Campaign Projects
Interacted daily with 200+ Customers from different parts of the country and produced efficient reporting
Managed call flow of up to 30 calls in queue per minute
Set new records daily putting Team as well as Supervisor among Top 3 performers

MARCH2012- FEBRUARY 2013
Administration| University of Benin Teaching Hospital| Benin, Edo State
National Youth Service Corps
Developed spreadsheets for results compilation
Performed Administrative tasks such as filing; photocopied and scanned documents
Conducted Examination
Organized a Community Development Service project that promoted Reading and Writing culture in Secondary School Students
Increased Office Organization through efficient filing system.

DECEMBER 2011 – FEBRUARY 2012
Sales / Customer Service| Patabah Books Limited| Surulere, Lagos
Demonstrated proficiencies in telephone and front-desk reception within high-volume retail environment
Handled all sales and documentation, inquiries and loyalty benefits
Prompt resolution of client conflict to sustain sales and customer satisfaction
Assisted in organizing events such as Reviews, Book Reading and Signing, Recruiting

NOVEMBER 2006 – NOVEMBER 2007
Bulk Teller and Customer Service role| Intercontinental Bank, Plc (Access Bank Plc)| Sapon, Abeokuta
Front desk reception maintenance
Reduced time spent to attend to customer
Successfully trained colleagues in office systems, policies and procedures
Assisted with payroll preparation and remuneration