Description

Chidinma Uzochukwu
Lekki, Lagos | PO Box 105102 | 07062321127 | Chidinmauzochukwu12@gmail.com
Recruitment Manager
Dear recruitment manager,

I am writing to apply for the position of customer service agent in your esteemed company. I believe I will be a great asset to the company based on my experience, motivation and skills.

Having earned my degree in Mass Communication from Nnamdi Azikiwe University, I understand the importance of Communication in any organization for its utmost efficiency and effectiveness. Communication is a great tool and it plays a big role in determining the feedback that will be gotten after a message is received.

I have experienced first hand the rewarding effect of being able to create a lasting impression and relationship with customers in an organization. As a customer service agent I have had the opportunity to gain an in-depth understanding of customer centricity being able to balance the job focus and people(customer) focus. I am passionate about creating a lasting positive impression on customers in addition to being a good listener, patient and empathetic.

Furthermore, my training as a customer service agent has brought to light the importance of customer engagement and empowerment which fosters customer retention. My knowledge of customer service will not only boost a healthy relationship with both new and existing customers but a long lasting one.

I really look forward to learning more at your company as well as implementing skills which will be of great value to your company. Please find attached below my CV for more clarification on my qualification. Thank you for your time, consideration and forthcoming response.

Yours Sincerely
Chidinma Uzochukwu

Skills

  • Communication
  • Customer Service
  • Listening
  • Microsoft Office
  • Multitasking
  • telemarketing

Education

Nnamdi Azikiwe University, Awka

2012/2016 B.sc Mass Communication

Experience

Outcess NG for Airtel

May 2019 till date Customer Service Representative

MamaCee Beauty Cosmetics

May 2018/April 2019 Customer Service Representative